Pros Elite 100

Capital Business Systems, Inc. is proud to announce its selection by PROs Elite, the co-authors of the Document Imaging Industry Service benchmark model, as one of the Top 100 Servicing dealers in the United States.

 

Only one dealer in any market can achieve this elite recognition – and Capital Business Systems has earned that recognition. The Commitment to achieve PROs Elite 100 certification began with a complete assessment of our current service operations by the PROs executive team.

We achieved this certification by successfully completing training in Elite Practices, demonstrating the ability to achieve PROs ELITE Service metrics, and the willingness to have our ongoing results audited to insure consistent achievement of these metrics.

● We committed to executing the action plan and achieved the customer benchmarks.

● We committed to train our Service Management in Advanced Service Management skills.

● We trained our Executive team in Customer focused leadership and strategic planning skills.

● We trained our whole organization in Elite Customer Relations Management skills.

● We taught our Sales Reps how to develop customer solutions based on this certification.

● We committed to having our Service results audited on an ongoing basis by the PROs Elite team.

● We committed to ongoing coaching in the tactics to insure our audited customer results remain at or above the PROs standards.

● We annually attend roundtable discussions with other PROs Elite 100 dealers to develop technologies and solutions that resolve strategic issues facing the office imaging customer.

● We will earn certification annually to insure that our customers’ ongoing experience is consistent with the services offered by PROs Elite 100 dealers throughout the United States.