Here at Capital Business Systems, we know our relationship with customers is crucial. We are truly committed to your success, knowing that our partnership with you is an integral part of our own future.

That’s why we want to help you provide good customer service as well. Customer service is all about responsiveness, courtesy, and speed. Is your printer or other office equipment bogging you down, making your customer service less responsive?

Good customer service can make someone a client for life. Conversely, poor customer service can make someone never return and, worse, tell friends of their experience. Here’s what the numbers say:

  • Customer service is the number one factor that creates or damages vendor trust.
  • Good customer service increases sales. 62% of B2B customers and 42% of B2C customers made subsequent purchases after a good experience.
  • On the other hand, bad customer service loses future sales. 66% of B2B and 52% of B2C customers discontinued purchasing because of a bad customer service experience.
  • Online reviews matter! 88% of survey participants reported being influenced by online consumer reviews of products and companies.
  • Don’t make me say it again. 72% defined bad customer service as having to explain their problem over and over again to multiple people.
  • Customers influence others. 95% shared their bad customer service experience with others and 87% shared their good experience. Bad experiences get shared more often!

It’s clear that customer service is a crucial component to any company’s success. Improve your customer responsiveness with Capital Business Systems’ many solutions, including printer repair, document management, multifunction printers, managed print services, and managed network services. Together, we can serve our customers well. Contact us today.