When the trusty multi-functional printer breaks down it sends a wave of panic through the office! In order to prevent chaos when this happens, here are some helpful tips for things you can do before and if that happens.
Before you Commit
Prior to purchasing or leasing a printer, it is important to understand what your maintenance and service contract covers. Once you review equipment warranties, review what your printer provider will cover as well regarding supplies and repairs.
Build a Relationship
Once of the best ways to reduce stress is to build and maintain a good working relationship with your print manager. If you do not already have a print manager, be sure to consider the following when selecting a repair company:
- How many years of experience do they have–overall and with your specific brand of printer?
- Ask for references from other companies who have used them.
- Look them up online check their website and any reviews.
- If they are unable to fix it, what further assistance will they provide for you.
Be confident asking questions and in the answers you receive. A reputable business will not take offense and will be able to provide you with the details you need.
The Next Step
The final piece of the equation is weighing printer repair versus replacement. Factor in how old your machine is, how much repair work it needs, and how much it will cost to fix. Often, in the case of older printers, it may be more economical to replace it with a new MFP that has a better warranty.
If you are in the Denver area and have any questions about MFPs or printer repair, please contact us today!