Businesses outsource some or all of their IT work when they need a technology group with the resources to keep their systems functioning at peak levels. The cost for small businesses to maintain a full-time in-house IT staff is usually prohibitive.

Small companies typically outsource IT work because of the rapid growth of information technology in critical areas such as accounting. Marketing activities, especially those that require inside-outside access and Internet and email connectivity are also areas where outsourcing expertise is frequently needed.

Large companies frequently outsource IT work when making enhancements to infrastructure and moving data. For example, businesses project and plan for their IT outsourcing needs when opening a new branch, upgrading interoffice or inter-branch communications or implementing a new system. These types of projects temporarily increase a company’s IT needs until in-house staff can handle everything on their own.