Joe Hahn, Service Manager

Where did you work before Capital Business Systems?
I worked as a production supervisor for a print shop in Omaha. My responsibilities there included providing turn around time for print orders, running the jobs, providing quality assurance, and supervision of print staff. I also placed service calls on our print equipment and interacted with the service technicians. I feel like this gave me a unique perspective regarding service when I moved on to becoming a service technician myself.

What is your proudest moment at Capital?
Receiving recognition from the ESGR (Employer Support of the Guard and Reserve) as a patriotic employer after being nominated by a very hard-working Service Technician who was also a member of the Reserves.

What’s the best thing about being in our industry?
Providing products, services, and solutions that businesses not only want, but they need. In the process, we form a partnership with these companies and become one of the reasons that they are successful.

How do you define success?
Success to me is seeing others succeed because of the guidance and leadership you provide.

What do you like to do when you’re not at the office?
I like to play golf when I can find the time. I enjoy attending concerts and spending time with friends and family.

Fill in the blank: I once met….
A few famous New York Yankees from the early 1960’s. Bill “Moose” Skowron, Woodie Held, and Johnny Blanchard were all at a golf tournament that was held in my Mom’s name for the National Kidney Foundation.

Where is the best place you’ve traveled to and why?
I haven’t traveled much, but my favorite trip was a family vacation to Rocky Mountain National Park, Yellowstone National Park, and Mount Rushmore. All of the natural and man-made landmarks made it quite memorable.

If you could meet anyone, living or dead, who would you meet?
My grandfather Sylvester.

What advice would you give others in your profession?
Be humble and honest. Treat others as you would like to be treated. Give credit when it is due and take the blame when you are at fault. Take the time to get to know people as individuals, not just as an employee or client. Don’t strive for perfection, but always be improving.